Medlock+
Physiotherapist appointment & treatment management software
Interface design
Summer 2024
Work
UI Design, Wireframe, Branding, Product dev in Flutter flow
Website
https://www.nexuscare.co.in/
Duration
June-July 2024 (~5 weeks)
Software that simplifies physiotherapy management with digital prescriptions, appointment booking, and patient updates, enhancing engagement and optimizing treatment outcomes.
Working as the primary designer for the project, with a diverse team
This was a team of 3 Developer, 1 designer (that's me), and founders
The spread of true and false news online
9 Mar 2018
20,000+
The Goal
An example
Mission
Vision
Efficient Appointment Management
Enhanced Patient Interaction
Comprehensive Progress Tracking
Operational Efficiency
In-Depth Financial Reporting
Booking Appointments
Digital Prescriptions
Patient Communication
Progress Monitoring
Operational Management
Financial Analysis
A tailored solution for physiotherapy by Nexuscare Health solutions & Technology Pvt Ltd
Having a comprehensive solution for the private physiotherapist with a market of
20,000+
Clinic in India, that are potential clients
How shall we design the interfaces to facilitate smooth and quick use of the product by doctors and the clinic
To provide customized care to each patient based on their needs and recovery goals.
To monitor patient progress over time and adjust treatment plans accordingly.
To streamline patient documentation and ensure that all treatment records are up to date.
To educate patients on exercises they can do at home and track their compliance.
To build strong, trusting relationships with her patients and enhance their overall experience.
Managing time efficiently during busy clinic hours while still providing personalized care.
Keeping track of multiple patient treatment plans and follow-up schedules.
Ensuring patient adherence to home exercise programs.
Needing a seamless integration of patient records, assessments, and notes in one system.
Handling administrative tasks like billing and scheduling which takes time away from patient care.
To ensure the clinic operates smoothly with minimal patient wait times.
To provide excellent customer service by addressing patient inquiries and concerns promptly.
To streamline the billing process and manage insurance claims efficiently.
To keep track of daily appointments and ensure that patient records are organized and accessible to the medical staff.
Managing a high volume of appointment scheduling, cancellations, and rescheduling.
Coordinating between multiple physiotherapists and ensuring no overlap in schedules.
Handling patient billing and insurance claims, which can sometimes be complex and time-consuming.
Managing a consistent flow of patients while ensuring front desk processes are efficient.
Dealing with last-minute patient cancellations or no-shows, which affects scheduling.
To optimize the operations of multiple clinics, ensuring that each clinic meets performance targets.
To streamline inventory management and ensure that all clinics are stocked with the necessary equipment and supplies.
To manage clinic staff effectively, ensuring that each clinic has the right number of qualified personnel at all times.
To implement standardized processes across all locations for consistent patient care and service.
Balancing the operational needs of multiple clinics, each with unique staff and patient requirements.
Coordinating staff schedules across different locations to avoid understaffing or overstaffing.
Tracking and managing inventory across clinics to avoid shortages or overstocking of supplies and equipment.
Ensuring consistency in patient care and experience across all clinics.
It’s difficult to parse out impactful,
The Problems
Emphasizing from the clinic's perspective, I identified the problems to tackle
1st
Clinic front desk are very busy booking appointments, managing patients, generating bills etc. Need of something intuitive, easy to learn management system.
2nd
Doctors generating soft copy of prescription, managing them and making changes, becomes a non essential burden for them
3rd
Considering accessibility and usability for the software is essential.
Ideate
Mission Statement
Main Goals
After brainstorming ideas, I came to the following focus areas.
1st
Improve efficiency in patients onboarding and medical records collection
The front desk manager can efficiently create appointments, manage upcoming patients, and access billing options swiftly.
2nd
Improve doctor's work flow throughout the checkup
Enhancing the screens to prioritize solutions for doctors, such as emphasizing visual hierarchy in patient lists and prescriptions, while reducing focus on less essential elements like billing.
3rd
Simplified and effective billing and insurance process
Text background contrast into consideration, and keeping the screens mostly mono chromatic, helps make it more accessible and easy to use.
Design Process
Keeping time constraint in mind, I curated my timeline to give time for enough research, and more into iteration of the screens
Research and Discovery
Emphasizing from the clinic's perspective, I identified the problems to tackle
Designing a software for users to Streamline various process of managing clinic effectively by reducing workload
1st
Understanding the user-flow of clinics for taking appointments and more
2nd
Understanding various aspects of clinic management.
3rd
Looking for pain points faced by the users.
Challenges faced
Some matrices mattered to the front desk but not to doctors, and vice versa, so identifying them is critical and validating it with the team
Brand consistency is crucial, but it a challenge on its own sometimes
Easy Treatment and Appointment Management:
helps physiotherapists manage treatments and appointments easily. Patients can get their digital prescriptions and book appointments
Appointment list
For both doctors and front desk. Making changes if necessary.
Comprehensive Financial Reporting
Generate detailedreports on financial performance, including revenue bytreatment type, patient demographics, and more.
Prescription list of all the patients
Digital prescriptions of all patients, with previews and more. CTA button to make prescription.
Varun, who is the front desk manager, gets a call from a patient,
who was to book an appointment, the patient asks for available doctors
but specifically wants Dr. Arjun Kumar
As a doctor, the importance goes to patient and
their diagnosis.
Product
Launching Soon
Final Reflection
While working in Nexuscare with interdisciplinary teams, solving design issues and building the software. I recognized my growth as a designer. And I learned the following lessons.
Design's value and impact.
Communicating my design strategies to the team, and reasoning my decision helped the team to understand how design have an impact on the product
Solutions are often straight forward
I had a few challenges which only needed to be discussed with others, only to know that solution is quite right in front of me.
Knowing how development works
I actively took part during development phase to understand and analyze of the overall UX of the product, which gave me different perspective to design. Designing might me simple, but implementing it quite challenging!
Illustrations By casualpolarbear
Check out these projects.
